OUR PROGRAMMES

Course Outline

·        Business Etiquette Courses

·        Communication Skills Courses

·        Creativity & Thinking Courses

·        Cross-Cultural Courses

·        Customer Service Training Courses

·        Diversity Training Courses

·        Human Resources Courses

·        Management & Leadership Courses

·        Negotiation Training courses

·        Presentation Skills Courses

·        Productivity Courses

·        Sales Training Courses

·        Writing Courses

·        Branding Courses

·        Parenting courses

·        Emotional Intelligence Courses

  

Diversity Training Courses

Ø The Role of HR in Diversity Training

Ø Negative Impact of Diversity Training

Ø Training in workplace Diversity

Ø Business Diversity Training

Ø What is the Advantage for a Business to have Diversity Training for its Employees?

Ø Effective Diversity Training

Ø How should Diversity Training be implemented?

Ø How to Build a Diversity Training Program in your Organization

Ø Developing an Effective Employee Training Program

Ø Cultural and Diversity Training

Business Etiquette Courses

v Business Etiquette

v Etiquette and Social Media

v Basic workplace Etiquette

v New-Hire Etiquette

v E-mail Etiquette

v Etiquette for Technical people

v Corporate Concierge

v Professional Protocol

v Etiquette for Retail Employees

v Dress-for-Success

v Business Networking

Communication Skills Courses

·        Communication Skills

·        Introductory Communication Skills

·        Technical Communications

·        Communication for Managers Training

·        Communication Skills for Admin

·        Dealing with Difficult People

·        Empathy Skills

·        Listening Skills

·        Assertiveness Skills

·        Positive Attitude

·        Anger Management

·        Team Building

·        Virtual Team Communication Training

·        Strengths Finder

·        Emotional Intelligence

·        Trusted Adviser

Creativity and Thinking Courses

v Creativity

v Critical Thinking

v Decision Making

v Collaboration Skills

v Problem-Solving

v Strategic Planning

v Creativity Training

v Critical Thinking Training

v Innovation Training

v Team Creativity Training

Cross-Cultural Courses

ü Cultural Intelligence

ü Cross-Cultural Communication

ü International Etiquette

ü Expatriation

ü Inpartriation

Customer Service Training Courses

§  Customer Service

§  Service Refresher

§  Customer Communication

§  Customer Interactions

§  Dealing with Difficult Customers

§  Telephone Service

§  Receptionist Skills

§  Call Center

§  Live Support and Chat

§  Help Desk

§  Customer Relationship Management(CRM)

§  Healthcare Customer Service

§  Hospitality and Guest Services

§  Retail Customer Service

§  Public Sector Customer Service

§  Client Service

§  Coaching for Service

§  Leading Customer Service

Human Resources Courses

v Interviewing Skills Training

v Orientation Design Training

v Harassment Prevention Training

v Change Management Training

Management and Leadership Courses

Ø Skills for New Supervisor

Ø Supervision Skills

Ø Management

Ø Leadership

Ø Coaching Skills

Ø Employee Feedback

Ø Employee Motivation

Ø Difficult Employee

Ø Team leadership

Negotiation Training Courses

§  Negotiation Skills

§  Sales Negotiation

§  Influencing Skills

§  Conflict Resolution

§  Advanced Conflict Resolution

     

Writing Courses

·        Business Writing

·        Advanced Writing Skills

·        Technical Writing

·        Editing and Proofreading

·        Punctuation usage

·        E-mail Etiquette

·        Report Writing

Productivity Courses

v Productivity and Time Management

v Time Management

v Delegation Skills

v Organizational Skills

v Efficiency and Organization

v Skills for Administrative Assistants

v Stress Management

v Meeting Management

v Minute Taking

v Project Management

v Work-Life Balance

Sales Training Courses

Ø Introductory Sales

Ø Advanced Sales

Ø Comprehensive Sales

Ø Sales Prospecting

Ø Telephone Sales

Ø Trade Show Sales

Ø Relationship Selling

Branding Courses

Ø What is Branding?

Ø How to Define Your Brand

Ø Brand Marketing

Ø Brand Beyond Marketing

Ø Personal Branding

Ø Internal Branding

Ø Importance of Logo in Branding Strategy

Ø Elements of Naming a Brand

Ø Water-Tight Slogan

    Parenting Courses

·        How to make a Personality

·        Preventive Diagnosis

·        Spiritual Healing

·        Stages & Ages

·        Imprinting

·        Faith Parenting

·        Discipline

·        Relationships & Graduation

   Emotional Intelligence Courses

·  Perceiving Emotions

·  Reasoning With Emotions

·  Understanding Emotions

·  Managing Emotions